Shipping Policy

We proudly offer FREE shipping to North America (United States and Canada) on all orders. Shipping times are typically between 3 to 5 business days, but may vary depending on your location and external factors.
For orders outside of North America, shipping fees apply, and delivery times will vary based on your country.

For Pre-ordered or Back-ordered Items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So, if you ordered more than one item in a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking Your Order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrectly shipping address. Please contact us immediately at support@dvdhubs.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on DVDHubs, you are responsible for the cost of return shipping back to us. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages:

DVDHubs is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address and you have not received it, please file a report to your respective shipping carrier or reach out to us at support@dvdhubs.com for further assistance.

International Shipping:

For international orders outside of North America, shipping fees apply based on the destination and the weight of the order. Delivery times will vary between 7 to 15 business days depending on your location.
Shipping rates and policies are subject to change, and we reserve the right to modify shipping fees for different regions in the future. You will be notified of any changes at checkout.

Shipping Rates Adjustments:

Please note that shipping rates and policies are subject to change. Any future changes in our shipping policies will be communicated to customers via our website or at checkout. We are committed to providing the best shipping options at the most affordable prices possible.

Shipping Cost Calculation:

The shipping cost for international orders is calculated at checkout based on your delivery address. We offer various shipping options, including standard and expedited shipping, to ensure your order reaches you in a timely manner.

This version incorporates:

  • Free shipping for North America (U.S. and Canada)

  • Shipping fees for international orders

  • Clear terms about potential changes to shipping rates in the future

  • A loss or damage policy for packages

  • Shipping tracking details and the process